Browse the knowledgebase for frequently asked questions

Review the documentation that came with the software program for suppot

If you have a problem, the first (and easiest) place to look for a solution is in the materials that come with the software:


    • User Manual
    • Program Help from the Help Menu
    • Read Me file


We’ve done our best to carefully document how the program works and provide all the information you need to use it. Many user problems are easily solved by taking the time to read these materials.


Visit the Support Page

If you still cannot solve your problem, visit the Support area of our web site. Your issue may be conveniently addressed in one of our Frequently Asked Questions pages. If your problem is a known bug, it may already be fixed in a later version. Go to our Latest Version Information page to see if you're running the most recent version of your software.


Contact BTS’s Technical Support Staff

If your problem persists, you should then contact our Technical Support Staff directly. The quickest way to contact us is by email. Our email address is


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